[ACCESSWIRE]
LONDON, UK / ACCESSWIRE / September 23, 2016 / Active Wall St. blog coverage looks at the headline from Cisco Systems, Inc. (NASDAQ: CSCO) and salesforce.com, inc. (NYSE: CRM). Cisco Systems, a dedicated technology firm, has been stepping on the roads to solidify its stance in the cloud and Internet of Things (IoT) sector. On September 22, 2016, a strategic partnership was announced, where Cisco's contact centre infrastructure and IoT would be integrated with salesforce.com, Inc. Register with us now for your free membership and blog access at: http://www.activewallst.com/register/.
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Salesforce, being a notable tech giant, has been recently working to enhance user experience. Hence, for this partnership, Salesforce offers seamless integration of services including Salesforce Sales Cloud, IoT Cloud, and Service Cloud with the solutions provided by Cisco to enhance user-experience for business clients.
Breaking down the alliance
This integration, between the two tech giants comes as a multi-step process where, the segments are, collaboration, IoT services, and Customer service according to the official press release. A native integration is the first expectation out of the venture. With the assistance of Salesforce Lightning Framework, Cisco Spark and WebEx will be integrated to provide added feasibility in real-time communication, using chat, video, and voice without the hassles of switching between apps.
The IoT sector is the one to view drastic developments in several aspects. Cisco Jasper and the Salesforce IoT cloud are unique in their own niche. While, Cisco Jasper offers real-time visibility into every stage of development of IoT devices, the Salesforce IoT Cloud connects in numerous IoT events with Salesforce to enhance user-experience. Hence, together this merger will enable these firms to economically and rapidly deliver IoT services across billions of IoT data points.
Being the market leaders in customer services, this merger is aimed at delivering a seamless customer service solution ranging from communication infrastructure to an integrated desktop experience. Cisco's Unified Contact Experience delivers seamless contact routing, call transfers, network-to-pc telephony integration, and multichannel contact integration. The Salesforce Service Cloud, on the other hand, is the world's #1 customer service app, offering agents with better resources to deliver smart and spontaneous services.
The execution of the alliance
This merger, between the two tech-giants is expected to close by the second half of 2017. The pricing details were not disclosed regarding the alliance, and will reportedly be announced when the IoT integrations are first available for the service providers. According to the official press release, customers would need a Salesforce license and a Cisco Spark and/or a WebEx license to benefit from these integrations.
"Nothing is more important than making our customers more successful," Ryan Aytay, EVP of Strategic Product Alliances at Salesforce, said in astatement, "We're thrilled to announce this strategic alliance with Cisco, which will simplify the customer experience across sales, service and IoT and empower our mutual customers to be far more productive."
Stock Performance
The stock closed the trading session at $74.59, slightly up by 0.55% from its previous closing price of $74.18, on Thursday. A total volume of 5.14 million shares have exchanged hands, which was higher than the 3-month average volume of 4.71 million shares. salesforce.com's stock price advanced 2.97% in the past six months and 3.61% in the previous twelve months.
Cisco Systems' share price finished yesterday's trading session at $31.66, 0.96% higher. A total volume of 20.22 million shares exchanged hands. The stock has advanced 9.34% and 15.31% in the last three months and past six months, respectively. Furthermore, since the start of the year, shares of the company has gained 19.63%. The stock is trading at a PE ratio of 14.99 and has a dividend yield of 3.28%.
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SOURCE: Active Wall Street
