Avaya Holdings Corp. (NYSE:AVYA) rose Monday after accelerating investments in its next generation Contact Center cloud platform.
The firm, based in Santa Clara, Calif., is launching Avaya IX-CC, a next generation Contact Center as a Service platform, built from the ground up as a cloud-based solution developed on a microservices architecture.
Scheduled for launch in the first half of 2020, Avaya IX-CC will enable organizations of all sizes to smoothly transition from their on-premise deployment to a multi-tenant, enterprise-grade cloud architecture – deployed on the public cloud platform of their choice.
The announcement comes as Avaya focuses its R&D investments to address market demand for cloud-based solutions. With Avaya IX-CC, customers get a next-generation cloud platform in a multi-tenant architecture that can be scaled from small-to-medium sized businesses to large enterprises.
Said company official Chris McGugan, “This is a natural evolution of our product development process to fully embrace a cloud-based, multi-tenant platform with feature-rich applications and the flexibility of a microservices architecture.”
Avaya calls IX-CC the latest in a series of "transformational cloud investments….. Earlier this year, Avaya made its ReadyNow UC and CC private cloud offerings available globally with the announcement that its solutions would be hosted in both Avaya and IBM data centers worldwide."
The company concludes by saying the platform is expected to be available to customers in the first half of 2020 with voice capabilities, followed by omni-channel features later in the year.
Shares took on 54 cents, or 4.1%, to $13.78
Tech Insider
