AutoNation, Inc. (NYSE:AN), America's most admired automotive retailer, today announced that it was named an Industry Leader in the 2022 Automotive Reputation Report, Reputation's analysis of customer feedback on 20,000 automotive brands and dealerships in North America (United States and Canada), and 15,000 more across Europe.
AutoNation came in at number one, in the Public Dealer Group category signifying its status as a leader in Reputation Score, Reputation's proprietary index for measuring customer sentiment and online reputation.
"We're thrilled to be the number one-ranked dealer group for Reputation Score. This is a testament to the great work of our 22,000 Associates coast-to-coast.
“Reputation score has been a critical benchmark in helping us understand the importance of our online review presence, Customer feedback, and satisfaction at AutoNation," said Marc Cannon, Executive Vice President, and Chief Customer Experience Officer at AutoNation.
Reputation's 2022 Automotive Reputation Report highlights the top public and private dealer groups in the United States by assigning a Reputation Score based on feedback from thousands of consumers, a metric that has improved increasingly vital for the automotive industry.
The report reveals which dealerships lead the pack on key dimensions of the auto-buying experience, highlighting the importance of customer feedback from acquisition to loyalty.
AN shares faltered, however, by $1.66, or 1.5%, to $109.02.
