Chase (NYSE:JPM) has joined a handful of other credit card issuers, like Citi, Apple and American Express, in offering assistance to those financially burdened by the coronavirus pandemic.
Consumers who own a Chase credit card, such as the Chase Freedom® or Chase Sapphire Preferred® Card, who think they will have trouble paying bills in the coming months, are urged to call the customer support number on the back of their cards (or on their monthly statement) to see what aid may be available to them.
"When customers call us with financial challenges related to coronavirus, our customer service specialists have been helping them with things like waiving fees, extending payment due dates for cards, auto loans and mortgages, or increasing credit lines for consumer and small business customers," a Chase spokesperson told the media
On Chase’s website, there is a dedicated coronavirus resource page with a message from Chase Consumer Banking CEO Thasunda Brown Duckett saying, "If you need help because of COVID-19, please reach out to us."
She also encourages Chase customers to use the Chase Mobile® app and chase.com for any other banking needs as people remain at home and branches close.
As for travel plans, Chase states it will work with customers "to help find solutions for changing or cancelling a trip whether you paid with your credit card, debit card, or with rewards," though the new coronavirus trip management page recommends that you start seeking refunds from the travel companies you booked with first.
Shares in JP Morgan Chase dropped $2.86 or 3.4%, to $80.45
